As one of the team of Digital Analysts for Altrad Services UK, Ireland & Nordics your role involves: Supporting line of business ICT systems, analysing business processes, leverage existing strategic tooling and applications to realise process automation efficiencies and assisting in the improvement of the system landscape to realise competitive advantage though the businesses digital transformation.
You will work closely with Clients, Functional Digital Leads, Business Information Systems Manager, BAU Super Users, BAU Key Users, Group ICT teams and occasionally dedicated implementation teams to ensure our systems inspire our people, simplify what we do, so we can win.
Primary Function
This role is responsible for the implementation of Business Central across multiple legal entities within the Altrad Services UK, Ireland and Nordics region.
You will closely with the Digital Lead for Business Services and the Business Central project manager on the development of project plans, stakeholder engagement, implementation and post go live support. You will also take the lead responsibility ensuring Business Central is embedded, supported and continues to deliver business value post implementation.
- Drive Excellence though effective and efficient use of systems.
- Understand and document business requirements over the short, medium and longer term.
- Consult through lesson learned sessions with End Users, Key users and Process Owners to ensure that functionality and configuration meets evolving business requirements
- Work to ensure BAU changes and 1st to 4th Line support is seamless and adapt flexibly to meet business requirements based on operational demand.
- Coordinate internal resources and third parties/vendors for the execution of projects
- Develop & deliver training, materials, support, advice to key users in order for users to better their experience within the systems suite and improve their data analytics
- Assist in the provision and support of the developed ‘low code’ applications based upon group architecture
- To develop and maintain consistent solutions across our approved application suite.
- Maintain confidentiality with sensitive data/information
- Build and maintain workflows and process automation
- Support other Digital Analysts and leads during the resource intensive phases of their projects.
Specific Duties & Responsibilities
- Document the project operating model, principles and process maps that form the basis of the solution requirements for each project.
- Agree solution architecture & configurations to be used on each project.
- Oversee development of any systems modifications & testing.
- Develop Project level key users to support implementation and go live.
- Hands on implementation and training of the project systems suite.
- Monitor support team service delivery against agreed SLA’s.
- 2-3 years' experience in a similar or related role and similar system
- Strong technical acumen and the ability to analyse complex situations and effectively solve problems and drive an excellence culture.
- Experience of ICT systems, technical development, testing and system implementation
- Understanding of GDPR and good practice of complex data management
- Significant experience of successfully working with a variety of stakeholders and able to communicate complex information simply
- Pragmatic approach, able to balance the ideal with the reality of what is needed today.
- Demonstrable ability to thrive in a complex, rapidly changing and demanding Globally integrated (but not centralised) business environment.
- Knowledge of low code and process automation platforms such Power Platform & Nintex
Specific Duties & Responsibilities
- Experience of working within the Engineering/Construction/Industrial Services industry.
- Existing Knowledge of Dynamics Navision / Business Central
- Experience of supporting a warehouse is desired but not essential